Case Studies

When there are problems with the quality of repairs organised by your insurer, VSRI can help you. Based in Melbourne, our team has been dealing with insurers and fixing poor quality repair jobs for more than 30 years…

When you have been in a car accident, your insurer may have a preferred repairer that you need to visit. If you are unhappy with the quality of the work performed by this repairer…

Generally speaking, insurance disputes for car repairs go something like this:
Your insurance company refuses to rectify your repairs, meaning you need to lodge a complaint with their internal dispute resolution department.

Even if your insurer doesn’t have a preferred repairer, they will still tell the smash repairer how much to fix your car for.

If you were not at fault for your accident and the subsequent damage to your car, you should not be lodging a claim through your own insurance.